Privacy Policy

Last updated 10 September 2026

This policy explains what we do with personal information when you use the VDI Check service by texting a vehicle registration to 78111, or when you visit this website. Please read it alongside our Terms and Conditions.

1. Who we are

The VDI Check service on 78111 is operated by VDI Check Limited, a company registered in England and Wales under company number 15451937, whose registered office is 5 Brayford Square, London, E1 0SG. We are the data controller for the information described in this policy, and we are registered with the Information Commissioner's Office under registration number ZC087450.

You can reach us by email at help@vdicheck.com, by telephone on +44 330 551 0522, or by post at the address above.

2. What we collect

When you use the service

Your mobile telephone number, which reaches us when you send your text.
The content of your message — normally the vehicle registration you want checked.
The vehicle registration itself, and the results returned for it.
Delivery and billing records from your mobile network: when messages were sent, whether they were delivered, and whether the charge was collected.

When you visit this website

Your IP address and browser user agent.
If you type a registration and tap Check Now, we record that registration, the time, the page you arrived from, and advertising identifiers set by Meta (described in section 8). We do this so we can tell how many people who look up a vehicle go on to text us.
A visitor count. This does not use a cookie. We create a one-way code from your IP address and browser combined with a secret value that changes every day, which lets us count you once without storing your IP address and without being able to recognise you the following day.

From other organisations

To answer your check we obtain vehicle records from the sources listed in section 4. Those records are about the vehicle, not about you, and we do not receive information about the vehicle's registered keeper.

3. Why we use it, and our legal basis

What we do	Why	Legal basis
Run your check and text the result back	It is the service you asked for	Performance of a contract
Charge you through your mobile network	To take payment for the check	Performance of a contract
Keep records of messages, charges and refunds	To handle queries and complaints, and because the rules governing phone-paid services require us to keep records	Legal obligation; legitimate interests
Prevent misuse, fraud and abuse of the service	To keep the service working and protect us and our customers	Legitimate interests
Send you occasional texts about similar services	To tell existing customers about things they may want	Legitimate interests, relying on the "soft opt-in" for existing customers. You can stop these at any time by replying STOP.
Measure how well our advertising works	To understand which adverts bring people to the service	Consent, for the cookies and similar technologies described in section 8
Count website visitors	To see how many people use the site	Legitimate interests. No cookie is used and no one is identified.

We do not sell your personal information, and we do not upload customer telephone numbers to advertising platforms to build marketing audiences.

4. Where the vehicle data comes from

When you request a check we search records held by, or supplied to us from, the following. What each returns, and the limits of it, are set out in our Terms and Conditions.

The DVLA — vehicle identity, specification and registration details.
The DVSA — MOT test history and recorded test mileage.
Finance houses, for outstanding finance agreements registered against a vehicle.
A police data feed derived from the Police National Computer, for vehicles recorded as stolen.
MIAFTR, the insurance industry's Motor Insurance Anti-Fraud and Theft Register, for insurance write-offs and salvage categories.
The National Mileage Register and other mileage records, for mileage readings and possible discrepancies.

5. Who we share it with

Mobile network operators and our messaging aggregator, who carry your message, deliver the report and collect the charge. They necessarily see your telephone number.
Our data suppliers, who receive the vehicle registration in order to return records. We do not send them your telephone number.
Microsoft Azure, which hosts this website and our systems.
Meta Platforms, for advertising measurement, where you have consented to it.
Professional advisers, regulators and law enforcement, where we are required to share information or need to protect our legal rights. This includes the Phone-paid Services Authority, which regulates phone-paid services in the UK.

6. Sending information outside the UK

Our systems are hosted in the United Kingdom. Where advertising measurement involves Meta, some information may be transferred to the United States. Those transfers are made under the UK International Data Transfer Addendum to the European Commission's standard contractual clauses, which is a transfer mechanism recognised under UK data protection law.

7. How long we keep it

Information	Kept for
Your number, message and check results	Six years, so we can deal with billing queries, complaints and regulatory enquiries
Website Check Now records	90 days, then deleted automatically
Visitor counts	90 days. These cannot be traced back to a person.
Records of people who have opted out	Indefinitely, so that we continue to honour the opt-out

8. Cookies and similar technologies

This site uses the Meta pixel, which sets cookies (_fbp) and reads an advertising click identifier (_fbc) so that Meta can tell us whether people who saw our advert went on to use the service. These are advertising cookies and are not necessary for the site to work.

Our visitor counting does not use cookies and does not store your IP address.

You can clear or block cookies in your browser settings at any time. You can also control how Meta uses information about you in your Facebook or Instagram ad preferences.

9. Marketing

If you have used the service, we may occasionally text you about similar services. Every such message tells you how to stop, and you can reply STOP at any time to any message from 78111. We will act on that immediately and permanently. We do not pass your number to other companies for their marketing.

10. Your rights

Under UK data protection law you have the right to:

ask for a copy of the personal information we hold about you;
have inaccurate information corrected;
ask us to delete information, where there is no good reason for us to keep it;
object to us using your information for our legitimate interests, including marketing;
ask us to restrict how we use it while a concern is looked into;
ask for a copy in a portable format; and
withdraw consent, where we rely on consent, without affecting anything done beforehand.

To exercise any of these, email help@vdicheck.com. We will respond within one month. We may ask you to confirm the mobile number you used, so that we do not disclose someone else's information to you.

11. Complaints

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.

12. Changes to this policy

If we change this policy we will update the date at the top of this page. Where a change materially affects how we use your information, we will make that clear.

Home · Terms and Conditions

+44 330 551 0522 · help@vdicheck.com · 5 Brayford Square, London, E1 0SG